Refund Policy

Welcome to ledgeswell.shop.

This refund policy applies to all products purchased through this website and explains the conditions, processing procedures, and related rules for returns and refunds. Submitting an order indicates that you have read and agreed to this refund policy.

Due to continuous losses, the merchant has decided to clear out all products at a loss. Currently, all products are being sold at a discount clearance price.

Refund Application Period

Customers can apply for a return and refund within 30 days of receiving the goods.

Applications submitted after 30 days may not be processed.

Eligible Circumstances for Refunds

Customers can apply for a refund in the following situations:

• Damage during shipping
• Received incorrect goods
• Obvious quality problems with the goods
• Missing major parts or accessories
• Significant discrepancies between the goods and the description

To verify the issue, customers may need to provide photos or videos as evidence.

Circumstances Where Refunds Are Not Eligible

The following situations generally do not qualify for a refund:

• Applications submitted after 30 days
• Due to personal reasons (dislike, accidental purchase, etc.)
• Damage caused by human error or improper use
• Wear and tear due to normal use
• Unauthorized return of goods
• Problems caused by incorrect shipping information

Refund Application Process

To apply for a refund, please contact us through the following methods:

Website: ledgeswell.shop

Customer Service Email: support@ledgeswell.shop

Please provide the following information:

• Order number
• Order name
• Contact email
• Problem description
• Relevant pictures or videos

We will review your application and respond as soon as possible.

Return Requirements

If your refund application is approved, you may need to return the goods to a designated address.

Returned goods should be kept as intact as possible, including the original packaging and accessories.

Goods returned without authorization may not be processed.

Refund Processing Time

After refund approval, it will typically be processed within 3 business days.

Actual arrival time depends on the processing cycle of the payment platform or bank.

Order Cancellation

Orders can be cancelled before they enter processing or are shipped.

Once an order enters processing or has been shipped, it cannot be cancelled and will be processed according to the refund procedure.

Handling Shipping Issues

In the following situations:

• Lost package
• Damaged during transport
• Incorrect delivery
• Logistics updates not updated for an extended period

Please contact us promptly. We will provide reshipment, refund, or other solutions depending on the situation.

Inventory Information

Due to this website’s clearance sale model, inventory is limited.

If an order cannot be fulfilled due to stock shortages, we will proactively notify you and arrange a full refund.

Contact Us

Website: ledgeswell.shop

Customer Service Email: support@ledgeswell.shop

Policy Updates

We may update this refund policy at any time.

The updated content will take effect immediately. Users are advised to check for the latest version regularly.